Technical Support
Technical problems and support.
To get the best possible techical support and bug fixes for the software,
please follow the instructions below:
1) If possible, duplicate the problem to ensure that the error was not due to a procedural step or missunderstanding.
2) Consult the CatalogVX Users Manual to determine if the product is functioning as documented.
This includes reviewing the Release notes or Readme.txt files.
3) If the problem is reproducible, check to see if any changes have recently taken place in your computing environment
that might be responsible for the problem.
4) Check your scanners and/or CD-ROM burner and make sure that they are in working order.
5) Verify that the problem is related to software.
The problem may be with your file system, hardware, or network software, scanner, or CD-R/RW, in which case you may need
to contact another vendor.
6) If your business is registered to use our product and the problem is with the CatalogVX software,
contact the Chronicles Systems Technical Support Group. Free Technicles Support is provided for upto one year after the date of purchase. Should you require additional support beyond one year, you will need to purchase a product upgrade.
E-Mail: support@chronsystems.com